Frequently Asked Questions
Everything you need to know about your 5SOS merch order.
When will my order ship?
Standard orders typically process within 3-5 business days. For pre-order items, please refer to the specific release date listed on the product page.
What is your return policy?
We accept returns on unworn and unwashed apparel within 30 days of delivery. Please note that limited edition items and signed memorabilia are final sale.
How do I know which size to order?
A detailed size guide is available on each product page. Our apparel generally follows standard unisex sizing unless otherwise specified in the description.
Do you ship internationally?
Yes, we ship to most countries worldwide. International shipping rates and delivery times vary by location and are calculated at checkout.
Can I change my shipping address after placing an order?
Address changes can only be made if the order has not yet been processed by our warehouse. Please contact customer support immediately with your order number.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay for a secure checkout experience.